Knowledge Management Analyst

Location: New York, NY

Department: Advisory Services

Type: Full Time

Min. Experience: Entry Level

 

Position Summary:

Nonprofit Finance Fund's (NFF) Advisory Services team is seeking a full-time Knowledge Management Analyst.

The Analyst will support the Knowledge Management team and serves as an integral member of the entire Advisory Services practice. As an entry-level position, the Analyst is responsible for supporting a range of internal Knowledge Management projects and to manage the coordination and flow of work.  A particular area of responsibility will be managing NFF’s SharePoint-based Knowledge Wiki.  Other current projects within Knowledge Management include Salesforce integration, training coordination and curriculum design; product development and NFF content updates. 

The Analyst works directly with NFF senior-level consultants and the entire Advisory Services team on a regular basis and as such must embody NFF’s Values. The Analyst is expected to communicate in a clear, compelling and accessible manner. 

The Analyst will work in a fast-paced environment and manages a substantial portfolio of work. This position works closely with and reports directly to the Advisory Services Director for Knowledge Management.  The Analyst can expect regular supervision, particularly as it relates to setting priorities, but there is an expectation of self-reliance in most day-to-day tasks.

Analysts at NFF are expected to show initiative. They are problem solvers with a strong work ethic, exceptional interpersonal and analytical skills, keen attention to detail, and have the ability to balance multiple projects on tight schedules. NFF’s success relies upon its ability to operate as a “matrix” organization—organized both by geography and teams. As such, the Analyst will need to exercise judgment and flexibility in working both within and across the diverse markets and business units within that matrix.

 

Primary Duties and Responsibilities:

  • Support and coordinate multiple Knowledge Management projects as needed; this includes maintaining the team project calendar, organizing knowledge-related documents, drafting materials for meetings, and tracking new content or tools being developed throughout the entire organization.
  • Manage the development and maintenance of NFF’s Knowledge Wiki, including integration with Salesforce to capture knowledge as an ongoing business practice, coordination with the Advisory Services team on content development and standard maintenance of Wiki pages.
  • Provide logistical support for training activities of new Advisory staff, liaising with their managers and the Advisory Capacity Manager to coordinate sessions.
  • Run regular Salesforce and SharePoint reports to track usage and update alerts.
  • Capture notes, key learnings and next steps from meetings and initiate follow-up as appropriate
  • Perform other duties as needed.

 

Essential Requirements for Education and/or Experience:

  • Bachelor's degree or equivalent combination of education and experience. 
  • Excellent writing, editing and verbal communications; ability to organize, present and synthesize a high volume of complex information in a succinct and accessible manner
  • Detail oriented with strong time-management, project management and multitasking abilities.
  • Critical and creative thinker with the ability to manage ambiguity, make cogent connections between disparate pieces of information and present them in a compelling manner.
  • Self-starter with the ability to work independently, as well as collaborate with a close-knit group of professionals.
  • Demonstrated commitment and interest in the social sector, particularly nonprofit finance, impact investing and/or outcome readiness.
  • Professional maturity and ability to build relationships with colleagues, clients, funders, board members and leaders in the field in a way that is consistent with NFF’s Values.
  • Flexible, curious, creative, enthusiastic with a sense of humor.
  • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

 

Specialized Knowledge/Beneficial Skills and Experience:

  • Professional exposure to the nonprofit sector.
  • Experience with CRM systems, preferably Salesforce.
  • Interest and ability to travel nationally, year round.
  • Basic knowledge about a broad range of social issues on which NFF works, including Pay for Success programs, health care policy, and issues of diversity, equity, and inclusion.

 

 

Please Note:

All salaries are commensurate with experience and include an attractive benefits package.

NFF is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, NFF complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. NFF also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

This job posting provides a general list of the essential responsibilities and qualifications required for this position.  It does not represent a contract for employment and NFF reserves the right to change the description and/or posting at any time without notice.

When applying, please DO NOT include any of the following information with your job application: Social Security number; driver's license number or state-issued identification card number; financial account number, or credit or debit card number.

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